Toner & Ink Finder
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Privacy Policy

Our privacy policy explains why we collect personal information about you when you visit our website, how we use it, the conditions under which we may disclose it to others, how you can amend or delete it and finally how we keep it secure.

By using our website, you're agreeing to be bound by this policy. Occasionally we may change our policy so please check this information from time to time to ensure that you're happy with any changes. This policy was last updated on 24th May 2018.

How To Contact Us

If you have any questions regarding our privacy policy or the personal information we hold about you please do not hesitate to contact us:

  • By e-mail, by completing our contact us form
  • Or write to us at: Crazy Toners (The Data Controller), PO Box 117, Gosforth, Seascale, Cumbria, CA28 0BW

Data Security

All data processed through our website is done so through robust, reliable and highly secure servers, which are located within RapidSwitch’s highly acclaimed and industry-leading data centre in Berkshire, UK. Rapidswitch provide world-class resilient infrastructure with multiple levels of security, including 24 hour monitoring, CCTV, and restricted access.

Personal information collected as part of the ordering process is held on these secure servers and will never be used in any way other than to fulfil your order and ask for feedback without obtaining your express permission.

We do not collect, store or process your payment details, this is carried out by our third party payment provider SagePay. For more details on secure payments click here.

What Type Of Information Is Collected And Stored From You?

The personal information we collect and store when you register with us or place an order includes the following:

  • Name
  • E-mail Address
  • Password
  • Company Name (Optional)
  • Billing Address
  • Delivery Address (If different to billing address)
  • Telephone Number (Optional)
  • IP Address & Country Location
  • Type of device used to place order, ie Desktop or Mobile
  • Date and time of order
  • Payment method, credit card or account customer
  • Order Value
  • Comments
  • Type of customer, new or returning customer
  • Products ordered

If you make a online payment your credit or debit card information is not held by us. These details are collected, stored and processed by our third party payment provider, who specialise in the secure online capture and processing of credit and debit card transactions.

In addition to the above information we will also request feedback reviews from you regarding our service and/or the products purchased on your order. You will receive an e-mail request asking for feedback 5 days after despatch of your order. If you would like to have a review you provided deleted please contact us.

How Is Your Information Used?

  • We collect the information to process and complete our contract (order) with you.
  • We will contact you via the E-Mail Address provided to send Order Confirmation, Order Update, Order Completion and Feedback Request e-mails. We may also use your e-mail address to confirm your details are accurate and correct.
  • If provided we may contact you via your Telephone Number to communicate information regarding your order.
  • E-mail Address and IP Address used at the time of ordering may be used for Fraud Prevention purposes.

Third Party Service Providers

We do not sell, rent or share your information with external third parties for marketing purposes. Other than our third party service providers shown below we will not share your personal information with anyone else unless we are required to do so by law, for example by a court order or for the purposes of prevention of fraud or other crime.

We will pass your information to our third party service providers for the purpose of completing our contract (order) with you. However, we disclose only the personal information that is necessary to process and deliver your order and our third party service providers will keep your information secure and not use it for their own direct marketing purposes.

Our Third Party Service Providers include:

  • SagePay - Used to process your debit / credit card payment. Full Name, Billing Address, Delivery Address and Telephone Number if provided will be shared. In addition your IP Address will also be shared for Fraud Prevention purposes.
  • Exertis Supplies - Trade-only distributor of printer supplies and office products who on our behalf will pick, pack and despatch your order. Full Name, Delivery Address and occasionally Telephone Number will be shared.
  • DPD - Our shipping partner who will deliver your order. Full Name, Delivery Address and occasionally Telephone Number will be shared.
  • SageOne - Used for our accounting purposes. Full Name, Billing Address and Delivery Address will be shared.
  • Zendesk (Zopim) - If a chat is initiated Full Name, E-mail Address and Chat Transcript will be shared. All chat history is deleted after 30 days.

Marketing

If you have consented to receive information about new products and special offers we may send you marketing e-mails from time to time. We will only send e-mails and will never contact you for marketing purposes by post, phone or text messages.

You have a right to stop us from contacting you for marketing purposes and can opt-out at any time. Please use the 'Unsubscribe' option in the footer of our marketing e-mails. Alternatively sign into our website here to view your personal information, scroll to bottom of page and untick the checkbox followed by clicking on 'Submit Changes'.

We do not sell, rent or share your information with external companies for marketing purposes.

How You Can Access And Update Your Information

The accuracy of your information is important to us. If you would like to access and/or update your personal information simply sign into our website here.

You have the right to ask for a copy of the information we hold about you, we may charge an reasonable administration fee for information requests to cover our costs in providing you with details of the information we hold about you. You can request a copy by e-mailing us or writing to us at: Crazy Toners (The Data Controller), PO Box 117, Gosforth, Seascale, Cumbria, CA28 0BW.

Your Right To Be Forgotten

Under Article 17 of the General Data Protection Regulations (GDPR) everyone has the right to be forgotten on websites. If you no longer wish to receive marketing e-mails from us you will find details on how to stop these e-mail under the Marketing heading on this page. If you want to stop marketing e-mails and unregister from our website please complete our right to be forgotten form here.

Please be aware that although you will no longer be registered, your details will still remain on any orders you have placed due to VAT regulations. This is because VAT records must be kept for at least six years from the date of creation and, if they're not, we will be in breach of the VAT Act 1994 and HMRC Notice 700/21 October 2013.

Use of Cookies

Like many other websites, our website uses cookies. 'Cookies' are small text files which are placed on your computer, mobile or handheld device that allow us to recognise you when your visit our website. They contain information about you and your chosen preferences. For example, they might contain a record of which pages within our website you visited, to help us customise the website for you the next time you visit.

Only the information that you provide, or the choices you make, while visiting our website can be stored in a cookie. For example, our website cannot determine your e-mail address unless you choose to type it. Allowing us to create a cookie does not give us access to the rest of your computer and only we can read it.

Most cookies are harmless but you can set your browser not to accept them. However, in doing so some of our website features will not function as a result. For more information regarding cookies you may like to visit aboutcookies.org or allaboutcookies.org.

Domain - Crazytoners.co.uk
Crazy Toners Cookies are as follows:

PHPSESSID Cookie
Containing a PHP "session ID" that expires when the browser is closed. Required so our website can recognise you clicking from one page to another. Without this cookie, every page would be treated as the first visit to the website, and anything added to the shopping basket would be instantly forgotten. Online shopping would, therefore, be impossible without the use of this cookie.

SESSION Cookie
Containing a PHP "session ID" that expires after one year. Intended for the your convenience, our website creates this cookie with a copy of the initial session ID so that you can be classed as "returning" and the contents of your shopping basket will still be available. If you sign in with an e-mail address and password, these login details are also saved so that you can remain logged in when returning (the password is encrypted). If you sign out, your login details are removed from the cookie.

Domain - Google.com

We use Google Analytics, which helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience. It also helps us to determine which of our website pages are the most popular and which products have received the most visits for example. The data stored by these cookies is anonymous and will never contain any confidential or personal information.

The information collated is stored by Google and is therefore subject to their own privacy policy which you can review here.

Google Analytics Cookies are as follows:

_UTMA Cookie
Stores your number of visits, the time of your first visit, your previous visit, and your current visit. Expires two years from being set/updated.

_UTMB & _UTMC Cookies
Used to check approximately how fast you leave our website, when a visit starts and ends. _UTMB expires 30 mins from being set/updated, _UTMC expires at end of browser session.

_UTMZ Cookie
Records whether your visit was came from a search engine (and if so, the search keyword used), a link, or from no previous page (e.g. a bookmark). Expires six months from being set/updated.

Domain - Zopim.com

We use Zendesk (Zopim) Chat which allows us in real time to monitor visitors to our website. The following information is collected and stored from each visitor, which is anonymous and does not contain any information which would enable us to identify you personally:

  • IP address / Location
  • How long your visit has been
  • Pages you visit
  • Device Used
  • Operating System
  • Browser Type / Version

If a visitor initiates a chat request the following addition information is collected and stored:

  • Full Name
  • E-mail Address
  • Transcript of Chat

All chat history is deleted after 30 days.

The information collated is stored by Zendesk (Zopim) and is therefore subject to their own privacy policy which you can review here.

Zendesk (Zopim) Cookies are as follows:

_zlcid Cookie
Stores the Zopim Live Chat ID used to identify a device across visits, and also across a single chat session.

_zprivacy Cookie
Stores the user's preference to disable Live Chat, and cease using cookies, stored across visits.

Links To Other Websites

Our website may contain links to other websites run by other companies. This privacy policy applies only to our website, and we would encourage you to read the privacy policies on the other websites you visit. We cannot be held responsible for the privacy policies of other websites you may visit using links from our website.

16 or Under

We are concerned to protect the privacy of children aged 16 or under and do not intentionally collect personal information from those under the age of 16. If you are a parent or guardian and you are aware that your Children has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 16 without parental/guardian consent, we will immediately remove that information from our website.