By using our website, you're agreeing to be bound by this policy. Occasionally we may change our policy so please check this information from time to time to ensure that you're happy with any changes. This policy was last updated on 24th May 2018.
How To Contact Us
All data processed through our website is done so through robust, reliable and highly secure servers, which are located within RapidSwitch’s highly acclaimed and industry-leading data centre in Berkshire, UK. Rapidswitch provide world-class resilient infrastructure with multiple levels of security, including 24 hour monitoring, CCTV, and restricted access.
Personal information collected as part of the ordering process is held on these secure servers and will never be used in any way other than to fulfil your order and ask for feedback without obtaining your express permission.
We do not collect, store or process your payment details, this is carried out by our third party payment provider SagePay. For more details on secure payments click here.
What Type Of Information Is Collected And Stored From You?
The personal information we collect and store when you register with us or place an order includes the following:
If you make a online payment your credit or debit card information is not held by us. These details are collected, stored and processed by our third party payment provider, who specialise in the secure online capture and processing of credit and debit card transactions.
In addition to the above information we will also request feedback reviews from you regarding our service and/or the products purchased on your order. You will receive an e-mail request asking for feedback 5 days after despatch of your order. If you would like to have a review you provided deleted please contact us.
How Is Your Information Used?
Third Party Service Providers
We do not sell, rent or share your information with external third parties for marketing purposes. Other than our third party service providers shown below we will not share your personal information with anyone else unless we are required to do so by law, for example by a court order or for the purposes of prevention of fraud or other crime.
We will pass your information to our third party service providers for the purpose of completing our contract (order) with you. However, we disclose only the personal information that is necessary to process and deliver your order and our third party service providers will keep your information secure and not use it for their own direct marketing purposes.
Our Third Party Service Providers include:
If you have consented to receive information about new products and special offers we may send you marketing e-mails from time to time. We will only send e-mails and will never contact you for marketing purposes by post, phone or text messages.
You have a right to stop us from contacting you for marketing purposes and can opt-out at any time. Please use the 'Unsubscribe' option in the footer of our marketing e-mails. Alternatively sign into our website here to view your personal information, scroll to bottom of page and untick the checkbox followed by clicking on 'Submit Changes'.
We do not sell, rent or share your information with external companies for marketing purposes.
How You Can Access And Update Your Information
The accuracy of your information is important to us. If you would like to access and/or update your personal information simply sign into our website here.
You have the right to ask for a copy of the information we hold about you, we may charge an reasonable administration fee for information requests to cover our costs in providing you with details of the information we hold about you. You can request a copy by e-mailing us or writing to us at: Crazy Toners (The Data Controller), PO Box 117, Gosforth, Seascale, Cumbria, CA28 0BW.
Your Right To Be Forgotten
Under Article 17 of the General Data Protection Regulations (GDPR) everyone has the right to be forgotten on websites. If you no longer wish to receive marketing e-mails from us you will find details on how to stop these e-mail under the Marketing heading on this page. If you want to stop marketing e-mails and unregister from our website please complete our right to be forgotten form here.
Please be aware that although you will no longer be registered, your details will still remain on any orders you have placed due to VAT regulations. This is because VAT records must be kept for at least six years from the date of creation and, if they're not, we will be in breach of the VAT Act 1994 and HMRC Notice 700/21 October 2013.
Only the information that you provide, or the choices you make, while visiting our website can be stored in a cookie. For example, our website cannot determine your e-mail address unless you choose to type it. Allowing us to create a cookie does not give us access to the rest of your computer and only we can read it.
Most cookies are harmless but you can set your browser not to accept them. However, in doing so some of our website features will not function as a result. For more information regarding cookies you may like to visit aboutcookies.org or allaboutcookies.org.
Domain - Crazytoners.co.uk
Domain - Google.com
We use Google Analytics, which helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience. It also helps us to determine which of our website pages are the most popular and which products have received the most visits for example. The data stored by these cookies is anonymous and will never contain any confidential or personal information.
Google Analytics Cookies are as follows:
_UTMB & _UTMC Cookies
Domain - Zopim.com
We use Zendesk (Zopim) Chat which allows us in real time to monitor visitors to our website. The following information is collected and stored from each visitor, which is anonymous and does not contain any information which would enable us to identify you personally:
If a visitor initiates a chat request the following addition information is collected and stored:
All chat history is deleted after 30 days.
Zendesk (Zopim) Cookies are as follows:
Links To Other Websites
16 or Under
We are concerned to protect the privacy of children aged 16 or under and do not intentionally collect personal information from those under the age of 16. If you are a parent or guardian and you are aware that your Children has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 16 without parental/guardian consent, we will immediately remove that information from our website.