We understand that sometimes you may wish to return products. Therefore, you will be pleased to know that we offer our customers a 60 day no-hassle return policy as long as the products being returned meet our return criteria as shown below.
You must contact us prior to returning any products so we can raise the necessary returns authorisation. Any products returned without prior authorisation will be refused and returned to sender.
All products being returned must be unopened and in a saleable condition with no damage, writing or stickers on the original manufacturers packaging. You will be responsible for the cost of the returning the products which should be packaged suitable for transit to avoid any damage and we always recommend they are returned via a secure trackable courier service.
Our returns department will inspect the return on arrival and should they deem any product not fit for resale then we would contact you to advise. We can only issue refunds for products back in our or our wholesalers possession which are suitable for resale.
Please note we do not refund any delivery charges and we reserve to right to charge a 10% administration, re-stocking charge which will be deducted from the refund or credit.
Although very rare sometimes things can go wrong. If you believe you have a faulty product please contact us as soon as possible and supply us with as much information as you can regarding the problems you are having. Please note any products returned without prior authorisation will be refused and returned to sender.
Sometimes the problems you are experiencing may not be with the product you purchased. For example if it's a print quality issue it could be a problem caused by either the drum, fuser, toner cartridge or another component in your printer. Prior to contacting us we would always advise in the first instance you refer to your printer manual as sometimes the problem can be easily resolved by things like simply running your printer through the cleaning process.
We will arrange for collection of faulty products and would ask you to ensure they are packaged suitable for transit to avoid any damage. Subject to stock replacements will be sent for next working day delivery. However, if you prefer we would be happy to issue a refund or credit for the faulty products once back in either our or our wholesalers possession.
Our returns department will inspect and test the return on arrival and should they deem any not faulty then we would contact you to advise.
Any Questions ?
Should you have any questions about our 60 day no-hassle return policy then please contact us and we will be happy to help you.